Kamergersky Hotel

Terminology

What is meant by the time of arrival and departure from the room?

There is a certain Check guests in the room (in our hotel is 14:00 on the day of arrival) and exit from the room (it's 12:00 on the day of departure). In the confirmation received from the booking service always indicates the time of arrival and departure at the hotel where you booked a room for.

What do you mean early check?

Standard time of arrival time to the hotel after 14:00. Early placement should be emphasized in the application and is subject to availability for free. In the case of the need to provide a GUARANTEED early placement of an additional charge:

  • upon arrival to 11:00 AM - 100% of the room stay per night in a room of the relevant category.

    To guarantee early arrival your room will need to be reserved from the night prior to arrival at the cost of one night’s accommodations. Please let the hotel know your expected time of arrival.

  • Check in from 11:00 AM to 14:00 PM free of charge, but only if there is a free finished number of the category..

Accurate information and additional terms of early arrival, including its cost, are always given on the booking confirmation, which we will send to the email address specified in your application.

Do not forget that your luggage before check-in number can be left in the storage room of the hotel on the day of arrival free of charge.

What does it mean late check-out?

Usually the day of departure rooms must be vacated by 12:00. In the case of release after 12:00 (late check-out) may incur additional charges:

  • out until 18:00 - 50% of the room stay per night in a room of the relevant category;
  • out after 18:00 - 100% of the room stay per night in a room of the relevant category.

Accurate information and additional terms late check-out, including its cost, are always given on the booking confirmation, which we will send to the email address specified in the request.

Do not forget that your luggage after check-out can be left in the storage room of the hotel on the day of departure free.

What is the difference between the numbers of Double and Twin?

The difference is in the type of beds in rooms.

Double number of any category, equipped with one double bed.
Twin number of any category, equipped with two separate single beds or one and a half.

We kindly ask you to pay attention to the type of room with an order.

Reservation

How do you know about the assembly room service, a hotel?

For more information relating to your room, be sure to familiarize yourself with the tab "Rooms" hotel page. Here you will learn how to organize breakfasts, what cards we accept for payment, whether there is free parking and much more.

Hotel accommodation with animals prohibited by the rules of the hotel.

To learn about the assembly of a specific category numbers suggested to review the information in the section "Rooms", from which you will learn what the bed is equipped with a number if it is installed in a bathroom shower or bath is present, whether there is in the room Internet access, refrigerators, and more.

If you still have questions about the hotel or rooms, kindly ask you to contact our customer service and accommodation reservations, and will be happy to answer all your questions, give advice and help to carry out your reservation.

Do you have any special requests to make a reservation?

Our guests can always contact us with any special requests, such as: requests for additional places, accommodation with small children, etc.

We will definitely consider all your wishes and, although the implementation of special requests can not be guaranteed hotel, we will do our best to fulfill all your wishes and accommodate you just the way you like.

What is a confirmation of your reservation?

Booking confirmation is e-mail, please send to our letterhead to your e-mail address when you make an application in which the indicated number (alphanumeric) confirmation number for each room booked and given all the details of your order.

I lost my confirmation (forgot the number). How can I be?

To find the number of your confirmation, you should to contact customer service and accommodation booking our hotel in any way you like. You will be told and re-confirmation number will be sent by e-mail a written confirmation of your reservation with all the details and information.

How can I change my reservation?

In the case of the need for changes and / or additions to the confirmation of the application, you should e-mail or other means of communication to send a service request the hotel to make the appropriate changes in the application and / or additions. We will process your changes and / or additions and send a new booking confirmation.

How do I cancel a reservation?

Each hotel or a mini hotel their cancellation policy. With the exact terms and conditions of cancellation You can always be found in your booking confirmation.

In most cases, cancellation without penalty from the hotel you need to contact the hotel at least 48 or 72 hours prior to arrival date, unless your booking confirmation otherwise specified.

Otherwise, the hotel will charge penalties in the amount of the total price for one day for each late annulled number.

Once you have canceled your reservation, you will receive a confirmation of cancellation.

Are there any penalties for late cancellation?

In some cases, you can avoid the penalty for late cancellation made on the hotel website.

Precise and specific conditions change and / or cancellation of your order in accordance with the current policy are always listed on the booking confirmation. We kindly ask you to read them carefully.

Is it possible to place an order for a stranger, and not for yourself?

Yes of course. Does the application specify the contact phone number and email address. Thus, it was he able to get a booking confirmation with it or be able to contact our office accommodation have any questions concerning reservations.

Group Bookings

What is a group application?

When booking multiple rooms in the hotel (from 2 or more), a person or entity accepts the status of the application group.

Than a group booking is different from the individual?

The cost of living in group accommodation may be lower than for an individual order. In addition, groups can be given discounts and special conditions for additional services of the hotel and some bonuses.

Depend on whether discounts on group size and length of stay?

Yes I Am. We offer exclusive conditions for cooperation to large groups. For more information, please, contact the reservation office.

How to apply for group accommodation?

You can send a request by e-mail booking@hotelkamer.ru or call +7 (495) 692-13-15, +7 (915) 012-32-55 or request a call from the site.

Be sure to include: exact or approximate dates of stay, number of rooms, number of guests and do not forget to leave your contact details.

Manager of the hotel will contact you as soon as possible to clarify the necessary details and registration of the application.

When should you apply for a group booking?

The application shall be submitted not later than 10 days prior to arrival the group, and in high season it is recommended to book rooms as soon as possible.

How to change a group booking?

To do this, you must promptly contact the reservations department of the hotel and inform about the necessary changes.

Please note that you can change a group booking no later than 5 days prior to arrival, unless other terms and conditions are not specified on the booking confirmation. Otherwise, the hotel may be penalized.

How to cancel a group booking?

As a rule, cancellation of group bookings made no later than 5 days prior to arrival, if not specified in the confirmation of the other terms and conditions.

Please note that the hotel has its own cancellation terms and conditions for group reservations penalties. You can check them by calling the hotel also provides all the necessary information on the booking confirmation with the details of which should be read.

How to pay for the stay of the group?

Payment can be made in the following ways:

  • by wire transfer in the amount of one night's stay, or 100% of the total cost of the order in accordance with the application and the current prices for accommodation and other services in the hotel;
  • Bank card;
  • cash at the hotel.

Payment is, please contact the reservation office for payment. To do so, send an email to booking@hotelkamer.ru copy of payment (payment by bank transfer) with the "ACCEPTED".

Accommodation in selected category and other services for the entire stay are considered paid after receipt of funds to the account of the hotel.

Must be made when payment is the group?

In most cases, group bookings must be paid in full no later than 5 days before the arrival of the first guests to the hotel.

Specific conditions of booking and payment for your group, you can check with the manager of the hotel or see them on your booking confirmation.

Miscellanea

What are the prices listed on the site?

All accommodation rates are given for accommodation in a single room for one day in the absence of an early check in and late check-out, unless otherwise stated. All prices are quoted in Russian rubles.

What is included in the room rate?

The price includes all taxes. A list of what is included in the room rate, is always shown on your booking confirmation, which we will send to the email address specified in your application.

Breakfast in the room is not included, and offers optional.

The cost of visa support of foreign nationals when booking in the total cost is not included and must be paid in addition to the booking period.

What cards are accepted for payment?

We accept payment cards of international payment systems VISA and MasterCard, issued in the name of a person or entity. Can also be made with American Express.

How to find out the address of the hotel?

Location of the hotel is always listed on our web site, in the section Contacts, as well as in the written booking confirmation, which we will send you the email address specified in your application.

You can get an answer to any question by contacting accommodation and booking by
e-mail booking@hotelkamer.ru or at the numbers listed in the section contact information.